Return & Refund Policy

Thank you for shopping with us. Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

1) Eligibility Criteria for Refunds

We only accept refund requests that meet all of the following conditions:

• Timeframe: You must submit your request within 14 days (2 weeks) from your purchase date. Requests made after this period will not be entertained.
• Item Condition: Only items that arrive damaged or spoilt are eligible for review. We do not accept returns for change of mind or items damaged through personal misuse.
• Exclusions: Only regular-priced items qualify. All promotion, sale, clearance, or discounted items are strictly non-refundable.

2) Refund Assessment

Please note that submitting a request does not guarantee a full refund.

• Every case is subject to a strict internal review.
• Depending on the inspection of the provided evidence and the specific circumstances of the damage, you may be granted either a full refund, a partial refund, or the request may be declined.

3) Step-by-Step Refund Process

To initiate a refund, you must follow our official procedure exactly:

• Step 1: Contact Us
  Message our customer service team via WhatsApp at +60174166694.
• Step 2: Order Information
  Provide your complete order details and official payment receipts.
• Step 3: Visual Evidence
  Send clear multimedia evidence (photos and/or videos) clearly showing the damaged or spoilt condition of the items.
• Step 4: Banking Information
  Provide your valid bank account details (Bank Name, Account Holder Name, and Account Number) for the reimbursement.

4) Processing Timeline

Once your request and all required evidence are submitted, our team will review your case. If approved, your full or partial refund will be processed and credited to your bank account within 7 to 14 working days (excluding weekends and public holidays).